Returns

TL;DR: If you have changed your mind, you may return a product within 50 days of delivery. To get the full reimbursement please do not return products worn, washed or altered in any way

• If you have changed your mind, you may return a product within 50 days of delivery.
• To get the full reimbursement please do not return products worn, washed or altered in any way.
• No refunds or exchanges are given for customised products.
• To get the full reimbursement please try to return products with thier original labels, in their original and undamaged packaging, including the Bomboogie box.
• If you wish to make a return, the cost of returning the product to our warehouse, whether by courier or postal service, will be your full responsibility. 
• It is only possible to make a return when your order is in Delivered status.
• Refunds are issued on the same payment method used to pay for your order.
• If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
• Refunds are issued within 30 calendars starting from the date of receipt of the return or the moment you proved to us that the return has been setn back by you to us, whatever moment applies earlier.
• Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
• If the package was refused on delivery due to non-payment of customs duties, these will be deducted from the refund total.

Have you shipped your return and want to know if it has arrived?

Have you shipped your return and want to know if it has arrived?

To receive more details about the status of your return, please provide us with the tracking number of your return shipment, the courier you used and the Order number via online form or by email to [e-mail]

 tracking number of your return shipment, the courier you used and the Order number

Please note that acceptance timeframes can vary from 2 to 4 business days depending on turnout, and a refund will be issued within 30 days of acceptance of your return.You will receive the email where the status of your Return will be Accepted. 

Have you shipped your return and want to know if it has arrived?

To receive more details about the status of your return, please provide us with the tracking number of your return shipment, the courier you used and the Order number via online form or by email to [e-mail]

 tracking number of your return shipment, the courier you used and the Order number

Please note that acceptance timeframes can vary from 2 to 4 business days depending on turnout, and a refund will be issued within 30 days of acceptance of your return.You will receive the email where the status of your Return will be Accepted. 

Is the return free of charge?

Returns are not free, shipping costs are the responsibility of the customer.

For the return, we recommend that you use a tracked shipment with appropriate packaging

We currently do not have a free return policy, but we are working to improve our environmental sustainability by trying to reduce the environmental impact of transporting goods.

Timing of return

Returns must be made no later than 30 working days from the date of receipt of your order. 

You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.

Have you sent your return and want to know if it has arrived?

To receive more details on the status of your return, please provide us with the tracking number of your return shipment, the courier you used and the Order number via the online form or by email to [e-mail]

Please note that acceptance times may vary between 2 to 4 working days depending on the turnout and the refund will be issued within 30 days after acceptance of the return. You will receive an email indicating the status of your Return as Accepted. 

Refunds are issued within 30 working days of receipt of your return. If you have any questions or concerns, please contact our Customer Service Department.