Kyrian Bourgi

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  • Have you received a damaged garment or one that does not conform to what you ordered?

    TL;DR: If you have received an item with defects or that does not conform to what you ordered, you must notify us within three days of receiving the product (we will not be able to take charge of a...

  • Returns

    TL;DR: If you have changed your mind, you may return a product within 50 days of delivery. To get the full reimbursement please do not return products worn, washed or altered in any way If you have...

  • Customer Service

    TL;DR: Contact our Customer Service by filling out the contact form . Our Customer Service is available Monday through Friday from 9:30 a.m Contact our Customer Service by filling out the contact f...

  • Customs and import duties

    TL;DR: EU: no extra duties. Non‑EU: import taxes/duties may apply and are paid by the recipient. UK orders £135+ may incur customs.US shipmentsSome orders require a SSN or CBP Assigned Number. Orde...

  • Gift cards: basics

    TL;DR: Gift cards are delivered by email, can be used across multiple purchases, and are valid for 6 months.

  • Promo codes: how to apply and troubleshoot

    TL;DR: Enter the code at checkout and click Apply. Check expiry date, minimum spend, and exclusions.Still not working?Contact support with the code and your cart items.

  • Payment methods and 3D Secure

    TL;DR: We accept major cards, PayPal, Apple Pay, Google Pay. Some transactions may require 3D Secure authentication.RefundsRefunds are credited to the original payment method.

  • How to wash a down/puffer jacket

    TL;DR: Machine wash cold on delicate with a gentle detergent, tumble dry low with clean tennis balls to restore loft.StepsZip all zippers and turn inside out.Use mild detergent (no fabric softener)...

  • Exchanges

    TL;DR: Exchanges are processed after we accept your return. A replacement shipment may be subject to customs in non‑EU countries.

  • How to start a return

    TL;DR: 30 business days from delivery; items unused with tags. Return shipping is paid by the customer.StepsPack items securely.Use a tracked shipment.Keep your tracking number.Refunds are issued w...