TL;DR: Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
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